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How do I find the exact specifications for a product?
Every product on IronDeck includes a complete technical specification sheet. Use our department-based navigation to narrow by category (power tools, fasteners, safety equipment, etc.), then apply spec filters on the left sidebar to match voltage, capacity, size, or material. Download full spec PDFs directly from each product page for your records and jobsite reference.
Can I compare specifications across similar products?
Yes. Select multiple products within the same department, and our comparison tool will display side-by-side specs—motor power, chuck size, weight, warranty, and compatibility details. This is especially useful when choosing between drill models or fastener grades.
What if I'm unsure which tool variant I need?
Contact our trade support team via the Request Quote form on any product page. Provide your application details, and a specialist will recommend the right model with full justification. We also offer phone support for urgent sourcing decisions.
Do you stock metric and imperial fasteners?
Absolutely. Our fastener department includes both standards. Use the spec filter to select thread pitch, length, material (stainless, galvanized, brass), and grade. All listings clearly indicate measurement system and compatibility notes.
How do I place a bulk order?
Use the bulk order form available on product pages and in your trade account dashboard. Enter quantities for multiple SKUs, and our system will calculate volume pricing automatically. Submit your order, and a trade coordinator will confirm availability, final pricing, and delivery timeline within 24 hours.
What are the benefits of a trade account?
Trade accounts unlock:
How do I sign up for a trade account?
Click Trade Account Signup in the top navigation. Provide your business details, tax ID, and references. Approval typically takes 1–2 business days. Once approved, you'll receive login credentials and can begin placing orders immediately with trade pricing applied.
Is there a minimum order value for trade accounts?
No minimum order value is required to maintain a trade account. However, volume discounts apply at tiered thresholds—typically 5+ units, 25+ units, and 50+ units depending on product category. Your account dashboard shows live pricing based on your order quantity.
Can I order on behalf of multiple job sites or crews?
Yes. Trade accounts support multiple delivery addresses. Specify the jobsite or crew location during checkout, and we'll route the shipment accordingly. Your account coordinator can also help manage recurring orders for different locations.
What shipping options are available?
We offer standard ground shipping for all orders and expedited shipping for time-sensitive jobs. Local pickup is available at select locations—check the shipping calculator at checkout to see options for your area. Bulk orders often qualify for white-glove delivery with unloading assistance.
How long does delivery typically take?
Standard shipping: 5–7 business days. Expedited shipping: 2–3 business days. Bulk trade orders are confirmed within 24 hours, and delivery is scheduled based on your timeline and our logistics partners. Tracking information is sent via email as soon as your order ships.
Do you ship to job sites, or only to business addresses?
We ship to any address you specify—job sites, warehouses, home workshops, or commercial locations. For high-value or sensitive orders, we recommend signature confirmation, which is available at checkout.
What is your policy on damaged or missing items?
Inspect all items upon delivery. Report any damage or missing SKUs within 48 hours via your trade account dashboard or by contacting support. We'll arrange replacement or credit immediately. Photos help expedite claims.
Are there additional costs for bulk orders or local pickup?
Bulk orders may have freight charges based on weight and destination, but these are calculated transparently