Returns & Warranty Policy
At IronDeck, we stand behind every product we sell. Our returns and warranty policies are designed to give you confidence when ordering professional-grade tools and supplies for your jobsite.
30-Day Returns on Unused Items
We accept returns on unused items in original packaging within 30 days of purchase. This applies to power tools, hand tools, equipment, and other products that arrive in resalable condition.
- Item must be unused, unmodified, and in original packaging
- Return shipping is the customer's responsibility unless the return is due to our error or a defective product
- Refunds are processed within 5–7 business days of receiving returned items at our warehouse
- Trade account holders can arrange return pickups for bulk orders — contact your account manager
To initiate a return, request a return authorization from our support team with your order number and reason for return.
Manufacturer Warranties on Power Tools & Equipment
All power tools and equipment sold through IronDeck come with the manufacturer's warranty. Coverage terms vary by brand and product line — complete warranty details are included in every product's specification sheet.
- Warranty covers defects in materials and workmanship under normal professional use
- Warranty does not cover damage from misuse, accidents, or lack of maintenance
- Claim warranty coverage directly with the manufacturer or through our support team
- We maintain relationships with major manufacturers to expedite warranty claims for trade customers
Check your product's full specifications page for exact warranty duration and coverage limits before purchase.
Defective Fasteners — Free Replacement
Fasteners are mission-critical to every job. If you receive defective fasteners — bent, stripped, corroded, or off-spec — we replace them at no cost.
- Report defective fasteners within 14 days of receipt
- Replacement stock ships immediately; no return of defective units required for orders under 500 units
- Bulk orders (500+ units): our quality team will investigate; replacements issued same business day
- Trade account holders receive priority processing on fastener replacements
Damaged or Defective Items on Arrival
If your order arrives damaged or defective, notify us within 48 hours with photos of the damage and packaging. We will:
- Replace the item at no cost and cover return shipping
- Expedite a replacement shipment or arrange local pickup if available in your area
- Issue a full refund if replacement is not possible
Email photos and your order number to our support team — response within 4 business hours during trade hours (Monday–Friday, 7 AM–6 PM EST).
Shipping & Delivery
IronDeck offers flexible fulfillment to meet your timeline and budget:
- Standard Shipping: 5–7 business days; included on orders over $500
- Expedited Shipping: 2–3 business days; flat rate available
- Local Pickup: Available in select locations — check your address at checkout or contact our team
- Bulk Trade Orders: Custom freight options for orders 1,000+ units; dedicated logistics support included
All items are shipped fully insured. Tracking information is sent to your email immediately after dispatch.
Trade Accounts & Bulk Ordering
Contractors and workshop operations can set up a trade account for:
- Bulk pricing on power tools, fasteners, and supplies
- Net-30 and Net-60 payment terms (subject to approval)
- Dedicated account manager for large orders and custom requests
- Priority replacement processing on defective items
- Access to our complete product catalog with department-based navigation and spec filtering
Request a trade account or contact our trade team to discuss your volume needs and pricing structure.
Questions About Your Return or Warranty?
Our support team is ready to help